Membership Terms & Conditions

1. 12-Month Minimum Commitment

All Shi-Salonly / Soul Hair At Home memberships require a strict 1-year (12-month) contract so that luxury salon service costs are distributed evenly across the year.

By subscribing you authorise 12 consecutive monthly automated payments processed securely via Stripe. Your sign-up fee is a separate one-time charge, billed as its own line item; your monthly membership dues are billed separately and recur automatically each month.

2. Early Cancellation Fee

Cancelling prior to completing your 12-month term automatically triggers a flat $100 CAD early termination fee to balance out the premium services already received at member pricing.

3. Touch, Wash & Go Chemical Service Liability Release

For all Touch, Wash & Go applications, your licensed master stylist provides in-person chemical mixing and precise scalp application.

Your stylist performs the full chemical service in person, including timed processing and a professional wash-out, before leaving your home.

Raw chemical product is never mailed, sold or left with clients for self-application. All colour is mixed and applied in person by your stylist.

4. Missed Visits & Gifting

Monthly service allocations do not roll over. However, you may gift your month's credit to a friend or family member located within our 18 km Calgary service radius.

5. Travel Boundaries

Services are 100% free within an 18 km radius of Seton, Calgary. Locations beyond that boundary are subject to a standard $1/km travel fee, quoted before your appointment is confirmed.

6. Booking Workflow

Memberships use a secure two-step checkout: payment is activated first via Stripe, then a private booking link is issued for you to select your preferred date and time. Active member status bypasses the standard public appointment deposit.

7. Consent & Electronic Signature

Checking the mandatory agreement box on our booking page constitutes a binding electronic signature confirming your acceptance of all terms above prior to entering checkout.